At TESEA Academy, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

• Personal identification information (Name, email address, phone number, etc.)
• Account credentials and course enrollment data
• Payment information processed securely through trusted gateways
• Usage data including IP address, browser type, and interaction with our LMS and site
• Cookies and tracking technologies to enhance your experience

 

2. How We Use Your Information

• To provide, operate, and maintain our educational services
• To process enrollments and payments
• To personalize your learning experience and provide recommendations
• To communicate updates, support, and promotional materials (with consent)
• To analyze website usage for improvement

 

3. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined or as required by law.

 

4. Your Rights Under GDPR

• Right to access your personal data
• Right to correct inaccurate information
• Right to data portability
• Right to erase your data (‘right to be forgotten’)
• Right to restrict or object to processing
• Right to withdraw consent at any time

 

5. Data Security We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

 

6. Data Sharing and Third-Party Services Your information may be shared with trusted third-party service providers (such as payment processors, email marketing platforms) solely to provide the services you request. We ensure these providers comply with data privacy regulations.

 

7. International Data Transfers If your data is transferred outside the EU, we ensure appropriate safeguards are in place in compliance with GDPR.

 

8. Data Breach Procedures In case of a data breach, TESEA Academy will notify affected users and relevant authorities promptly as per legal requirements.

 

9. Cookies and Tracking Our site uses cookies to improve user experience. You can control cookie preferences via your browser settings.

 

10. Contact Us For privacy concerns or to exercise your rights, contact us at privacy@teseaacademy.ac.tz

 

11. User Data Deletion Requests Users have the right to request the deletion of their personal data held by TESEA Academy. Upon receiving a deletion request, we will securely remove the user’s data from our systems within a reasonable timeframe, except where retention is required by law. Users can submit deletion requests by contacting us at privacy@teseaacademy.actz.